Everything people ask, before they book
Forty questions about our home service massage in Jakarta and Surabaya — prices, coverage areas, therapists, massage types, and what you should know before your session begins.
Service & Booking
What is a home service massage?
A service where the therapist comes to your location — your home, apartment, hotel or boarding room — bringing all the equipment. You only need to provide a space and a bed or mat. No need to leave home or book a venue in advance.
How do I book?
Send a WhatsApp message with your city, address or hotel name, the massage type, duration and your preferred arrival time. We'll reply with therapist availability, estimated arrival time and the final price before the therapist sets off.
Is Hanum Massage really open 24 hours?
Yes. We take bookings around the clock, including midnight, early mornings and weekends, in both Jakarta and Surabaya. Therapist availability at a specific time is still confirmed when you contact us.
How long does the therapist take to arrive after I book?
Usually about 30 minutes after confirmation, depending on distance, traffic and therapist availability in your area. We always tell you the estimated arrival time before you confirm your booking.
Do I need to book far in advance?
Not necessarily. Most bookings are made on the same day. But for busy times such as weekend evenings, booking a few hours ahead improves your chances of getting the therapist and time you want.
What do I need to prepare before the therapist arrives?
A quiet room and a bed or mat. Towels, oils and all the equipment are brought by the therapist. For hot stone massage, please also have a power outlet near the session area for the stone heater.
Can I cancel or reschedule?
Yes. Contact us as soon as possible on the same WhatsApp number. The earlier you let us know, the easier it is to rearrange the therapist's schedule.
Can I book for two people at once?
Yes, as long as two therapists are available at your preferred time and there's enough space at the location. Mention it when you book so we can arrange it from the start.
Prices & Payment
How much does a home service massage at Hanum Massage cost?
From Rp250,000 for a 1-hour session up to Rp600,000 for a 2-hour hot stone massage, depending on the treatment you choose. All prices include the therapist's visit and equipment.
Is there an extra transport fee?
No. The therapist's transport is free across our entire coverage area in Jakarta and Surabaya. For locations outside these areas, contact us first so we can check.
Are prices the same in Jakarta and Surabaya?
Yes, prices are the same in both cities for every massage type and duration.
When and how do I pay?
Payment is made after the session, directly to the therapist. Accepted payment methods are confirmed when you book.
Are there any extra charges on arrival?
None. The price we confirm before the therapist sets off is the final price. Nothing is added after the session starts.
Which duration should I choose?
A 1-hour session is enough if you want to focus on one area, such as your back and shoulders. For aches spread across the body, or techniques that take time such as deep tissue and hot stone, a 1.5 to 2-hour session gives more noticeable results.
Do you offer packages or special rates?
For regular bookings, groups, or partnerships with hotels and apartments, contact us on WhatsApp to discuss an offer.
Therapists
Can I choose a male or female therapist?
Yes. Tell us your preference when you book and we'll assign a therapist accordingly, subject to availability at your preferred time.
Are Hanum Massage therapists trained?
Yes. Every therapist goes through selection, a practical test and technique training before serving clients, with training refreshed regularly.
Is the therapist's identity verified?
Yes. Every therapist's details are recorded in our system and traceable for every session, so you know exactly who is coming to your door.
Can I request the same therapist as last time?
Let us know when you book. We'll do our best, as long as that therapist is available at your preferred time.
What if the pressure feels too light or too strong?
Tell the therapist at any point during the session. Every session starts with a short consultation, and the pressure can be adjusted at any time to suit you.
Is my privacy protected?
Yes. Our therapists are trained to keep client details, addresses and preferences confidential, and to work without intruding on your personal space.
Locations & Areas
Which cities do you serve?
We currently serve Jakarta and Surabaya and their surrounding areas.
Which areas do you cover in Jakarta?
South Jakarta, West Jakarta, Central Jakarta, North Jakarta and East Jakarta, plus Tangerang, Bekasi and Depok.
Which areas do you cover in Surabaya?
West Surabaya, East Surabaya, Central Surabaya and South Surabaya, plus Sidoarjo and Gresik.
Can a therapist come to my hotel?
Yes. The therapist follows the guest procedure at the hotel reception. Share your hotel name and room number when you book.
Can a therapist come to my apartment?
Yes, including buildings with key-card access. Share your tower name and unit number when you book so access can be arranged with building management.
Can a therapist come to a boarding room or guest house?
Yes, as long as there's a suitable space and a bed or mat for the session.
What if my location is outside your coverage area?
Contact us on WhatsApp with your address. We'll check whether we can still reach you and let you know the terms.
Massage Types
How many types of massage do you offer?
Eight options: traditional, Javanese, Balinese, Swedish, sport, deep tissue, aromatherapy and hot stone massage.
I've never had a massage. Which one should I choose?
Traditional massage is the safest choice for beginners because the pressure is medium and can be adjusted. Swedish massage is also a good fit if you want even lighter pressure.
What's the difference between Javanese and traditional massage?
Javanese massage uses firmer, more targeted pressure on muscle points — good for persistent aches. Traditional massage uses medium pressure spread more evenly over the whole body and feels more calming.
Which is best for back pain?
Deep tissue massage, because it works on the deeper muscle layers and connective tissue. For pain that started recently, Javanese massage is often enough.
Which is best for stress and trouble sleeping?
Aromatherapy massage, because it combines light pressure with calming essential oils. Swedish massage is also a good choice if you'd prefer a massage without scent.
Which is best after exercise?
Sport massage, which focuses on the muscle groups that worked hardest and includes light stretching to restore range of motion.
Can I choose the essential oil scent?
Yes. Tell us your preference when you book — for example a calming scent for an evening session or a fresher one during the day — subject to availability.
Safety & Health
Is the therapist's equipment clean?
Yes. Towels and equipment are changed for every client, without exception.
How hot are the stones in a hot stone massage?
The stones are heated to a warm temperature that's comfortable on the skin, not burning hot. The therapist tests the temperature before placing them and checks that you're comfortable. If one feels too hot, just say so and it will be removed.
Is it normal to feel sore after a deep tissue massage?
Some people feel mild soreness for one to two days after the session, similar to after exercise. Drink plenty of water and avoid strenuous activity on the same day.
Is it safe if I'm pregnant?
Let us know when you book. Some techniques such as hot stone, and some essential oils, aren't recommended during pregnancy. Please check with your doctor or midwife first, and the therapist will adjust the session to their advice.
Are there health conditions where massage isn't recommended?
Let us know if you have an injury that hasn't healed, spinal problems, diabetes with peripheral nerve damage, blood vessel disorders, open wounds, or inflamed skin. For certain heart and blood pressure conditions, check with your doctor before booking.
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